Privacy
Privacy Policy
This policy explains what personal data PriCall s.r.o. may process when someone uses PriCall websites, applications, communication products, support channels, business contacts or related services.
Introduction
General processing principles
PriCall s.r.o. respects privacy and aims to process personal data transparently, fairly and only where necessary for the relevant purpose.
This policy explains what personal data may be processed when someone uses PriCall websites, applications, communication products, support channels, business contacts or related services.
Controller
PriCall and partner roles
PriCall s.r.o. acts as the controller where it determines the purposes and means of processing personal data.
For some telecom, numbering, SIM, communication or MVNO-related services, PriCall may work with network, platform, billing, infrastructure or other technology partners. Depending on the specific service, such partners may act as independent controllers or processors.
Categories of data
What personal data may be processed
- Identification and contact data: name, surname, company, email, phone number, billing address, company ID, VAT ID or similar identifiers.
- Account data: login, user ID, account settings and service configuration.
- Contract and billing data: ordered services, invoices, payments, payment status and service history.
- Technical data: IP address, device type, operating system version, app version, identifiers, event logs and crash reports.
- Communication metadata: time of communication, sender and recipient identifiers, delivery status and call or message diagnostics where needed for service operation.
- Support data: emails, contact form messages, support requests, screenshots and diagnostic information voluntarily sent to PriCall.
- Marketing data: newsletter preferences, campaign interaction and consent status.
- Website data: cookies, analytics identifiers and consent settings.
Purposes and legal basis
Why PriCall processes personal data
PriCall may process personal data only for defined purposes and on an applicable legal basis.
- Providing products and services: performance of a contract.
- Account administration and support: performance of a contract or legitimate interest.
- Billing, accounting and tax obligations: legal obligation.
- Security, abuse prevention and service reliability: legitimate interest.
- Product development and improvement: legitimate interest, using aggregated or minimized data where possible.
- Marketing communication: consent or legitimate interest where legally permitted.
- Responding to legal requests and protecting legal claims: legal obligation or legitimate interest.
Telecom and MVNO
When data may be shared with service partners
Where PriCall provides or supports telecom, numbering, SIM, communication, provisioning, billing or MVNO-related services, some data may need to be shared with network operators, platform providers, payment providers, billing systems, identity verification services or regulatory systems.
The exact scope depends on the service used, the contractual model and the applicable legal requirements. PriCall does not state that every service is always provided through the same partner.
Communication security
Encryption, confidentiality and metadata
PriCall communication products may use modern encryption technologies and other security measures designed to improve confidentiality and integrity of communications.
No digital service can guarantee absolute security. Some metadata may still be processed where necessary for delivery, synchronization, diagnostics, billing, abuse prevention, legal compliance or normal service operation.
Recipients
Who may receive access to personal data
Access to personal data is limited to authorized persons within PriCall and trusted providers that need the data for a defined purpose.
- Hosting and infrastructure providers.
- Network and telecom partners.
- Payment, accounting and finance providers.
- Analytics, logging and crash reporting providers.
- Email, notification and operational messaging providers.
- Professional advisers, including lawyers and auditors.
- Public authorities and regulators where required by law.
Transfers
Place of processing and international transfers
PriCall primarily aims to process data within the EU or EEA where reasonably possible in light of the service and infrastructure used.
If data is transferred outside the EU or EEA, PriCall uses appropriate safeguards required by GDPR, such as adequacy decisions, standard contractual clauses or another lawful transfer mechanism.
Retention
How long data may be stored
Personal data is stored only for as long as necessary for the relevant purpose, contract, legal obligation, security requirement or legitimate interest.
Billing, accounting and tax records may be stored for statutory periods. Technical logs are usually kept for a limited period unless longer retention is needed for security, troubleshooting or legal claims.
GDPR
User rights
Subject to applicable conditions and limitations, users may request the following from PriCall.
- Access to personal data.
- Correction of inaccurate or incomplete data.
- Deletion where there is no lawful basis for further processing.
- Restriction of processing in legally applicable cases.
- Data portability where applicable.
- Objection to processing based on legitimate interest.
- Withdrawal of consent at any time where processing is based on consent.
- A complaint to the Czech Data Protection Authority, Úřad pro ochranu osobních údajů.
Marketing
Marketing communication
PriCall may send business or product communication to existing customers where legally permitted, and to other recipients based on consent or another legal basis permitted by applicable law.
Marketing emails should include a clear unsubscribe option. Advertising cookies and remarketing technologies should be used only within the scope allowed by consent settings and applicable law.
Cookies
Cookies and website analytics
The website may use necessary cookies for operation and, where required consent is available, analytics or marketing cookies.
More detailed information should be provided through the cookie banner, consent settings and, where applicable, a separate cookie policy.
Contact
Contacts for privacy and data requests
For questions about personal data, GDPR rights, contracts or product support, use the current PriCall contact details below.
General and privacy enquiries [email protected] Questions about data protection, user rights, contracts and business communication. Product support [email protected] Questions about the app, account access and user-facing support. Phone +420 210 330 000 Business contact number for PriCall s.r.o. Registered address PriCall s.r.o., Klimentská 1216/46, 110 00 Praha, Czechia Registered company address. IČ / DIČ IČ: 05464269 DIČ: 05464269